Understand plan options, credit packs, subscription changes, and billing workflows.
AskVerdict offers three credit pack sizes:
Credits never expire. They are consumed when you run debates using AskVerdict's hosted API keys. BYOK subscribers are not charged credits.
BYOK (Bring Your Own Keys) is billed monthly:
You pay your AI provider directly for token usage, which is typically cheaper at volume.
Go to Settings → Billing from the sidebar, or click your plan badge in the user menu. From there you can:
All billing is handled securely via Stripe.
Subscriptions: You can cancel at any time. Your plan remains active until the end of the current billing period; no refunds are issued for the remaining period.
Credit packs: Unused credits are non-refundable after purchase. If you experience technical issues that prevented credits from being consumed correctly, contact support within 7 days.
Founding member promotions: These are non-refundable once applied.
Email support@askverdict.ai with your account email and a description of the issue. Include the charge date and amount if applicable.
We aim to respond to billing inquiries within 1 business day. For Stripe-related payment failures, you can also update your payment method directly from Settings → Billing.
Browse adjacent support areas for faster troubleshooting and onboarding.
For production-impacting issues, check the status page first, then include relevant request IDs when contacting support.